Legal

From 26.11.2024 to 01.12.2024 or while supplies last, take advantage of the opportunity to purchase the Vertuo Pop machine at a special price of 69.00 EUR (the lowest retail price during the 30 days prior to this special sale = 79.00 EUR).

To qualify for this offer, the customer must be registered in the Nespresso customer database or register in the database at the time of purchase.

During the promotion, each customer can use this offer for up to 3 (three) Nespresso Vertuo Pop coffee machines, regardless of the sales channel, with a maximum of 1 coffee machine per invoice (1 transaction = 1 coffee machine).

The offer CANNOT be combined with any other ongoing sales or promotions.

Supplies are limited. Images shown are for illustrative purposes only.

The offer can be redeemed:

• at Nespresso boutiques: Arena Centar, Vice Vukova 6, Zagreb; Ilica 19, Zagreb; and Mall of Split, Josipa Jovića 93, Split
• via Call Center: 0800 98 90 98 (toll-free) or +385 1 5499 468, available Monday to Friday from 9 AM to 5 PM.
• via the Nespresso online store at nespresso.hr

 

The online store offer is valid from 26.11.2024 at 00:01 to 01.12.2024 at 23:59.

The Call Center offer is valid from 26.11.2024 at 09:00 to 29.11.2024 at 17:00.

In the period from November 1, 2024. until 31.01.2025. of the year or until stocks last

In order to obtain a certain maximum discount for a certain model of the machine, it is necessary to buy an arbitrary number of coffee capsules as shown in the table below:

 

Machine model	*Minimum number of purchased capsules	Discount amount
Inissia	50	30%
Inissia	150	50%
Essenza Mini	50	30%
Essenza Mini	150	50%
Pixie	100	30%
Pixie	200	50%
Citiz	100	30%
Citiz	220	50%
Citiz Platinum	150	30%
Citiz Platinum	300	50%
Citiz&Milk	150	30%
Citiz&Milk	350	50%
Citiz&Milk Platinum	200	30%
Lattissima One	200	30%
Atelier	200	30%

 

 

 

 

The offer does NOT include capsule sets that contain 20, 30, 50, or 100 capsules together in one package.

The condition for the discount when purchasing a Nespresso machine from the Original line can also be achieved by combining capsules from the Original and Vertuo lines (all capsules on one invoice are combined).

To qualify for the above-mentioned benefit, the customer must be registered in the Nespresso customer database or register at the time of purchase. 

During the promotion period, each customer can use the discount for up to 3 (three) Nespresso coffee machines, regardless of the sales channel, with a maximum of 1 coffee machine per individual invoice (1 transaction = 50/100/150/200/220/350 or more capsules = 1 coffee machine).

The approved offer CANNOT be combined with any other ongoing promotions or sales. 

Machine stock is limited. Images shown are for illustrative purposes only.

The discount on the retail price is calculated at checkout in Nespresso boutiques or in the online cart when purchasing the appropriate number of capsules (for the Original line).

 

The discount can be redeemed:

• in Nespresso boutiques Arena Centar, Ulica Vice Vukova 6, Zagreb,  Ilica 19, Zagreb, and Mall of Split, Ulica Josipa Jovića 93, Split 
• via Call Center 0800 98 90 98 (toll-free line) or + 385 1 5499 468 every business day from 9 AM to 5 PM.
• via Nespresso online store at www.nespresso.hr

 

The online store offer is valid from 01.11.2024 at 00:01h until 31.01.2025 at 23:59h.

The Call Center offer is valid from 04.11.2024 at 09:00h until 31.01.2025 at 17:00h

 

Selected coffee machines from the Original line eligible for up to 50% discount with the purchase of a certain number of capsules:

C40-EURENE4-S	INISSIA red coffee machine	Inissia
D40-EUBKNE4-S	INISSIA black coffee machine	Inissia
C30-EUBKNE2-S	ESSENZA MINI C30 black coffee machine	Essenza mini
C30-EUGRNE2-S	ESSENZA MINI C30 grey coffee machine	Essenza mini
C30-EUWHNE2-S	ESSENZA MINI C30 white coffee machine	Essenza mini
D30-EUBKNE2-S	ESSENZA MINI D30 black coffee machine	Essenza mini
D30-EUGNNE2-S	ESSENZA MINI D30 green coffee machine	Essenza mini
D30-EURENE2-S	ESSENZA MINI D30 red coffee machine	Essenza mini
D62-EUBLNE	Pixie dark blue coffee machine	Pixie
C62-EUGENE	Pixie dark green coffee machine	Pixie
D62-EUSINE	Pixie light grey coffee machine	Pixie
C62-EUTINE	Pixie dark grey coffee machine	Pixie
C113-EUSINE-S	CitiZ silver coffee machine	CitiZ
D113-EUWHNE-S	CitiZ white coffee machine	CitiZ
C140-EUTINE-S	CitiZ Platinum C coffee machine	CitiZ Platinum
D140-EUTINE-S	CitiZ Platinum D coffee machine	CitiZ Platinum
C140-EUMENE-S	CitiZ Platinum Stainless steel C	CitiZ Platinum
D140-EUMENE-S	CitiZ Platinum Stainless steel D	CitiZ Platinum
C123-EUCRN2-S	CitiZ&Milk red coffee machine	CitiZ&Milk
D123-EUBKNE2-S	CitiZ&Milk black coffee machine	CitiZ&Milk
C145-EUMENE	CitiZ Platinum Stainless steel with Milk C	CitiZ&Milk Platinum
D145-EUMENE	CitiZ Platinum Stainless steel with Milk D	CitiZ&Milk Platinum
F121-EUBKNE-S	Lattissima One black coffee machine	Lattissima One
F121-EUWHNE-S	Lattissima One white coffee machine	Lattissima One
S85-EUBKNE-S	Nespresso Atelier coffee machine	Atelier

 

 

 

 

Selected coffee machines from the Veruo line for which it is possible to obtain a discount of 20%:

GCV1-EU-MB-NE2	Vertuo Next GDV EU Matt Black Nespresso	Vertuo Next
GDV1-EU-WH-NE2	Vertuo Next GDV1 EU White NE	Vertuo Next
GCV1-EU-RE-NE2	Vertuo Next GCV1 EU Red NE	Vertuo Next
GCV1-EU-ME-NE2	Vertuo Next GCV1 EU Metal NE	Vertuo Next Deluxe
GCV1-EU-BK-NE2	Vertuo Next GCV1 EU Black NE	Vertuo Next Premium
GDB2-EU-BK-NE2	VERTUO PLUS MCH BLK GDB2 XE	Vertuo Plus

 

Selected coffee machines from the Veruo line that can be purchased at a price of EUR 79.00 (lowest retail price during the period of 30 days before the implementation of the special form of sale = EUR 125.00):

 

GDV2-EU-BK-NE	VRTUO POP Mch Blk GDV2 XE	Vertuo POP
GCV2-EU-WH-NE	VRTUO POP Mch WHT GCV2 XE	Vertuo POP
GCV2-EU-RE-NE	VRTUO POP Mch Red GCV2 XE	Vertuo POP
GDV2-EU-YE-NE	VRTUO POP Mch Ylw GDV2 XE	Vertuo POP
GCV2-EU-AQ-NE	VRTUO POP Mch Aqua GCV2 XE	Vertuo POP
GDV2-EU-BL-NE	VRTUO POP Mch Blu GDV2 XE	Vertuo POP

Terms of Use for the Nespresso Website

Thank you for visiting this website. Please read the Terms and Conditions outlined in this document carefully, as any use of this website constitutes acceptance of the Terms and Conditions specified herein.

On this website, the use of the words "we," "us," "our," and "Nespresso" refers to the company SF1 Coffee d.o.o., which operates as the franchise holder of "Nespresso" for the territory of the Republic of Croatia. It operates in its own name and for its account but uses the brand name "Nespresso."

Privacy Notice on the Website

All personal data or material submitted to this website is subject to the conditions outlined in the Privacy Notice available on this website.

Accuracy, Completeness, and Timeliness of Information

While we take all reasonable efforts to ensure the accuracy and completeness of the information on this website, we are not liable if the information made available through this website is not accurate or complete. Use of and reliance on the materials and information on this website are at your own risk. You agree that it is your responsibility to monitor any changes to the materials and information contained on this website.

Submissions

Any non-personal communication or material you transmit to this website via email or otherwise, including any data, questions, comments, suggestions, or the like, will be treated as non-confidential and non-proprietary. Everything you transmit or post becomes the property of Nespresso and may be used for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, Nespresso is free to use, without compensation to the party sending the information, any ideas, artwork, inventions, developments, suggestions, or concepts contained in any communication sent to this website for any purpose, including but not limited to developing, manufacturing, advertising, and marketing products. By submitting information, you guarantee that you own the rights to the material/content submitted, that it does not contain defamatory material, and that its use by Nespresso will not infringe the rights of any third party or otherwise violate any applicable laws. Submission of any idea, artwork, invention, development, suggestion, or concept grants Nespresso the right to publish it. Nespresso is not obligated to use or publish the submitted information.

Intellectual Property Rights

All copyrights, trademarks, and other intellectual property rights in all texts, images, and other materials on this website are owned by Nespresso or included with the permission of the relevant owner.

You are allowed to browse this website, reproduce parts of it by printing, downloading to a hard disk, or distributing to other individuals. This is permitted provided that you do not infringe any copyright or other proprietary notices, and such reproductions include a trademark notice. No reproduction of any part of this website may be sold, distributed for commercial gain, or modified or incorporated into any other work, publication, or website.

Trademarks, logos, characters, and service marks (collectively "Trademarks") displayed on this website belong to Société des Produits Nestlé S.A., part of the Nestlé Group. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Any misuse of the Trademarks displayed on this website or any other content on this website is strictly prohibited except as provided in these Terms. Please note that Nespresso will enforce its intellectual property rights to the fullest extent permitted by law.

Links to Other Websites

Links on Nespresso websites may take you outside of the Nespresso network and systems, and Nespresso accepts no responsibility for the content, accuracy, or function of these other third-party websites. Links are provided in good faith, and Nespresso cannot be held liable for any changes in these third-party websites to which we provide links. The inclusion of any link to other websites does not imply endorsement by Nespresso. We recommend that you review and carefully read the legal and privacy statements of all other websites you visit.

Warranties and Disclaimers

Your use of this website is at your sole and exclusive risk.

Warranties

This website is provided to you on an "as is" and "as available" basis. As such, Nespresso makes no warranties of any kind, express, implied, statutory, or otherwise (including implied warranties of merchantability or satisfactory quality and fitness for a particular purpose). This includes warranties or representations that the material on this website will be complete, accurate, reliable, timely, free of third-party infringement, that access to this website will be uninterrupted or error-free or free of viruses, that this website will be secure, that any advice or opinion obtained from Nespresso through this website is accurate or reliable, and Nespresso expressly disclaims all liabilities arising therefrom.

Please note that certain jurisdictions may not allow the exclusion of implied warranties, so some of these exclusions may not apply to you. Check your local laws.

We reserve the right to limit, suspend, or terminate your access to this website, any of its features, or any portion thereof at any time, without notice.

Disclaimer of Liability

Nespresso and/or any other party involved in creating, producing, or delivering this website on our behalf shall not be liable for any direct, incidental, consequential, indirect, special, or punitive damages, costs, losses, or liabilities arising in any way from your access to, use of, inability to use, alteration of the content of this website, or any other website you access through links from this website, or to the fullest extent permitted by applicable law, from any actions we take or fail to take as a result of any email you send us.

Nespresso and/or any other party involved in creating, producing, or delivering this website will not be held responsible for maintaining the materials and services available on this website or for performing any corrections, updates, or releases related to the aforementioned. All materials on this website are subject to change without prior notice.

Furthermore, Nespresso will not be held responsible for any loss caused by viruses that may infect your computer equipment or other property as a result of using, accessing, or downloading any materials from this website. If you choose to download materials from this website, you do so at your own risk.

To the fullest extent permitted by applicable law, you expressly waive all claims against Nespresso, its officers, directors, employees, suppliers, and programmers that may arise from your use of or access to this website.

Prohibited Activity

You are prohibited from performing any act that Nespresso, in its absolute discretion, may consider inappropriate and/or unlawful or prohibited by any applicable laws governing this website, including but not limited to:

- Any act that constitutes a violation of privacy (including uploading personal information without the consent of the individual concerned) or any other legal rights of a person;

- Using this website to defame or file lawsuits against Nespresso, its employees, or other individuals, or acting in a manner that harms the good reputation of Nespresso.

- Uploading files containing viruses that could damage the property of Nespresso or other individuals; and

- Publishing or transmitting any unauthorized material to this website, including but not limited to materials that, in our opinion, could cause inconvenience, harm, or damage to the systems or security network of Nespresso or third parties, as well as defamatory, racist, obscene, threatening, pornographic, or otherwise unlawful materials.

Jurisdiction and Applicable Law

FOR COUNTRY-SPECIFIC WEBSITES

The Nespresso products, materials, offers, and information available on this website are intended solely for users and/or customers within the Republic of Croatia. Nespresso does not claim that the products and content of this website are suitable or available in other locations outside the Republic of Croatia. Please contact our local distributor to obtain more information about the availability of products in your country. The products displayed on this website are for visual representation purposes only and as such do not represent their actual size, color of packaging, etc.

You and Nespresso agree that all disputes or claims arising from the use of this website shall be governed by Croatian law and fall under the exclusive jurisdiction of the courts in Zagreb, Croatia.

Legal Notice Updates

We reserve the right to modify and correct this notice. Please check this page from time to time to review these and new additional information.

SCOPE OF THIS NOTICE

Last updated on 21.08.2020.

SF1 coffee d.o.o. manages the Nespresso Professional website for Croatia.

Please carefully read this privacy notice (“Notice”) to understand our guidelines and procedures regarding your Personal Data and how we will treat it.

This Notice explains how Nespresso, as identified in the Controller and Contact section (Section 11) (“We”, "Us"), collects, uses, and discloses your Personal Data. It also outlines how you can access and update your Personal Data and make specific choices regarding how your Personal Data is used.

This Notice covers our online and offline data collection activities, including Personal Data collected through our various channels, such as websites, applications, third-party social media platforms, customer relations centers, boutiques, sales points, and events. Please note that we combine Personal Data collected through one method (e.g., Nespresso website) with Personal Data collected through another (e.g., Nespresso offline events). As part of this, we combine Personal Data initially collected by different Nespresso entities. Refer to Section 8 for more details on how to opt out of this.

If you do not provide necessary Personal Data (we will indicate when this happens, for example, by highlighting this information in our registration forms), we may not be able to offer you our goods and/or provide our services. This Notice may change from time to time (see Section 10).

This Notice provides essential information in the following areas:

1. SOURCES OF PERSONAL DATA
2. PERSONAL DATA WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES, AND WEB BEACONS
4. USE OF YOUR PERSONAL DATA
5. DISCLOSURE OF YOUR PERSONAL DATA
6. RETENTION OF PERSONAL DATA
7. STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA
8. ACCESS TO YOUR PERSONAL DATA
9. YOUR CHOICES REGARDING THE USE AND DISCLOSURE OF YOUR PERSONAL DATA
10. CHANGES TO OUR NOTICE
11. DATA CONTROLLERS AND CONTACT

1. SOURCES OF PERSONAL DATA

This Notice applies to Personal Data we collect from or about you through the methods described below (see Section 2) from the following sources:

www.Nespresso.hr websites. Consumer-facing websites managed by Nespresso or managed on its behalf, including websites operated under our own domains/URLs and mini-sites we operate on third-party social media platforms like Facebook (“Websites”).

Nespresso mobile sites. Consumer-facing mobile sites managed by Nespresso or managed on its behalf.

Email, text, and other electronic messages. Electronic communication between you and Nespresso.

Nespresso CRC. Calls to our Customer Relationship Centers (“CRC”).

Nespresso Boutiques. Stores operated by Nespresso.

Offline registration forms. Printed registration forms and similar forms we collect, e.g., through mail, in-store demos, contests, and other promotions or events.

Point of sale.  Demonstrators present in physical third-party stores to assist you with registering your machine and ordering coffee.

Information from other sources. Third-party social networks (e.g., Facebook, Google) or market researchers (if feedback is not collected anonymously).

 

2. PERSONAL DATA WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

Depending on your interaction with Nespresso (online, offline, via phone, etc.), we collect various types of information from you, as described below.

Personal contact information. This includes any information you provide to us that allows us to contact you, such as your name, postal address, email address, social media details, or phone number.

Login/account information. All information required to provide you with access to your account. Examples include your login ID/email address, username, password in non-retrievable form, and/or security question and answer.

Demographic information and interests. Any information describing your demographic characteristics or behavior. Examples include date of birth, age, gender, geographic location (e.g., zip code), preferred products, hobbies and interests, as well as household or lifestyle information.

Technical information about your computer/mobile device. Any information about your computer system or other technological device you use to access our websites or applications, such as the Internet Protocol (IP) address used to connect your computer or device to the Internet, the type of operating system, and the type and version of your browser. If you access the Nespresso website or application via a mobile device such as a smartphone, the information collected, where permitted, will also include your device's unique ID, advertising ID, geographic location, and other similar data about your mobile device.

Website/communication usage information. As you navigate through and interact with our websites or newsletters, we use automatic data collection technologies to gather certain information about your activities. This includes information such as the links you click, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors, and duration of visits to certain pages. These data are recorded using automated technologies such as cookies (browser cookies, flash cookies) and web beacons and are also collected through third-party tracking. You have the right to object to the use of such technologies. See Section 3 for more details.

Market research and consumer feedback. This includes information you voluntarily share with us about your experience using our products and services.

Consumer-generated content. This refers to any content you create and then share with us on third-party social networks or upload to one of our websites or applications, including the use of third-party social network applications, such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, we collect and publish consumer-generated content related to various activities, including contests and other promotions, website community features, consumer engagement, and third-party social networking.

Third-party social network information. This refers to any information you publicly share on a third-party social network or information that is part of your profile on a third-party social network (e.g., Facebook) and that you allow the third-party social network to share with us. Examples include basic account information (e.g., name, email address, gender, date of birth, city of residence, profile picture, user ID, friend list, etc.) and any additional information or activities that you permit the third-party social network to share. We obtain information about your profile on the third-party social network (or parts of it) whenever you download content or interact with a Nespresso web application on a third-party social network such as Facebook, whenever you use a social networking feature integrated into the Nespresso site (such as Facebook Connect), or whenever you interact with us through a third-party social network. To learn more about how Nespresso acquires your information from a third-party social network, or to opt-out of sharing such information from social networks, please visit the relevant third-party social network's website.

Payment and financial information. Any information required to process your order or that you use to make a purchase, such as debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if available). In all cases, we or our payment processing providers handle payment and financial information in compliance with applicable laws, regulations, and security standards such as PCI DSS.

Calls to CRC (Customer Relationship Center). Communications with the CRC will be recorded and monitored in accordance with applicable laws for local operational needs (e.g., quality improvement or training purposes). Payment card data is not recorded. Where required by law, you will be notified of such recording at the start of your call.

3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES, AND WEB BEACONS

Cookies/similar technologies. Please refer to our Cookie Notice to learn how you can manage cookie settings, as well as for detailed information about the cookies we use and their purposes.

Log files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are automatically generated and help us troubleshoot errors, improve performance, and maintain the security of our websites.

Web beacons. Web beacons (also known as "web bugs") are small strings of code that deliver a graphic image on a website or in an email to transfer data back to us. Information collected through web beacons includes data such as the IP address and information about how you respond to email campaigns (e.g., when the email was opened, which links in the email were clicked, etc.). We use web beacons on our websites or include them in emails we send to you. We use the information from web beacons for various purposes, including but not limited to website traffic reporting, counting unique visitors, advertising, auditing and reporting emails, and personalizing.

4. USE OF YOUR PERSONAL DATA

The following sections describe the various purposes for which we collect and use your Personal Data, as well as the different types of Personal Data collected for each purpose. Please note that not all uses listed may be relevant to every individual.

How we use your Personal Data

Customer Service. We use your Personal Data for customer service purposes, including responding to your inquiries. This typically requires the use of certain personal contact information and information related to the reason for your inquiry (e.g., order status, technical issue, product question/complaint, general question, etc.).

Our Reasons

• Fulfilling contractual obligations
• Legal obligations
• Our legitimate interests

Our Legitimate Interests

• Improving and developing new products and services
• Enhancing efficiency

Competitions, Marketing, and Other Promotions. With your consent (where required), we use your Personal Data to provide you with information about goods or services (e.g., marketing communications, campaigns, or promotions). This can be done via email, advertisements, SMS messages, phone calls, or letters, to the extent permitted by applicable laws. Some of our campaigns and promotions occur on third-party websites and/or social media platforms. This use of your Personal Data is voluntary, meaning you can object to (or withdraw your consent in certain countries) the processing of your Personal Data for these purposes. For detailed information on how to change your preferences regarding marketing communications, see Sections 8 and 9 below. For more information about our competitions and other promotions, please refer to the official rules or details provided for each competition/promotion.

Our Reasons

• With your consent (where required)
• Fulfilling contractual obligations
• Our legitimate interests

Our Legitimate Interests

• Determining which of our products and services might interest you and informing you about them
• Defining customer types for new products or services

Third-Party Social Media: We use your Personal Data when you interact with third-party social media features, such as "Like" functions, to display ads to you and connect with you on third-party social media platforms. Learn more about how these features work, the data from your profile that we collect, and how you can opt out by reviewing the privacy notices on the relevant third-party social media platforms.

Our Reasons

• With your consent (where required)
• Our legitimate interests

Our Legitimate Interests

• Determining which of our products and services might interest you and informing you about them
• Defining customer types for new products or services

Personalization (offline and online). With your consent (where required), we use your Personal Data to (i) analyze your preferences and habits, (ii) anticipate your needs based on our analysis of your profile, (iii) improve and personalize your experience on our websites and applications, (iv) ensure the content of our websites/applications is optimized for you and your computer or device, (v) deliver targeted advertising and content, and (vi) allow you to participate in interactive features when you choose to do so. For instance, we remember your login ID/email address or pseudonym so you can quickly log in the next time you visit our site or easily retrieve items you previously added to your shopping cart. Based on this type of information and with your consent (where required), we also show you specific Nespresso content or promotions tailored to your interests. The use of your Personal Data is voluntary, meaning you can object to the processing of your Personal Data for this purpose. For detailed information on how to opt-out, see Section 8 below.

Our Reasons

• With your consent (where required)
• Our legitimate interests

Our Legitimate Interests

• Determining which of our products and services might interest you and informing you about them
• Defining customer types for new products or services

Order Fulfillment. We use your Personal Data to process and deliver your orders, notify you about the status of your orders, correct addresses, and conduct identity verification and other fraud detection activities. This involves the use of certain Personal Data and payment information.

Our Reasons

• Fulfilling contractual obligations
• With your consent (where required)
• Legal obligations
• Our legitimate interests

Our Legitimate Interests

• Improving and developing new products and services
• Increasing efficiency
• Protecting our assets and personnel

Other general purposes (e.g., internal or market research, analytics, security). In compliance with applicable laws, we use your Personal Data for general business purposes, such as conducting internal or market research and measuring the effectiveness of advertising campaigns. If you have Club Member accounts, we reserve the right to merge them into a single account. We also use your Personal Data to mitigate risks.

Our Reasons

• Fulfilling contractual obligations
• With your consent (where required)
• Legal obligations
• Our legitimate interests

Our Legitimate Interests

• Improving and developing new products and services
• Increasing efficiency
• Protecting our assets and personnel

Legal reasons or merger/acquisition. In the event that Nespresso or its assets are acquired or merged with another company, including through bankruptcy proceedings, we will share your Personal Data with any of our legal successors. We will also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety, or property or the public; or (v) to fulfill the terms of any agreement or conditions of our website.

Our Reasons

• Legal obligations
• Our legitimate interests

Our Legitimate Interests

• Complying with legal obligations
• Protecting our assets and personnel

 

5. DISCLOSURE OF YOUR PERSONAL DATA

In addition to Nespresso/Nestlé entities and SF1 coffee d.o.o. or ad-hoc partners in the country (responsible for Nespresso's operations) mentioned in the Data Controller and Contact section (see Section 11), we share your Personal Data with the following types of third-party organizations:

Service Providers. These are external companies that help us operate our business (e.g., order processing, fulfillment, payment processing, fraud detection and identity verification, website management, market research companies, support services, promotions, website development, data analysis, CRC, etc.). Service providers and their selected staff are authorized to access and use your Personal Data on our behalf solely for specific tasks they are contracted to perform, under our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you may obtain a list of service providers processing your Personal Data (see Section 11 to contact us).

Credit Reporting/Debt Collection Agencies. To the extent permitted by applicable law, credit reporting and debt collection agencies are external companies that assist us in assessing your creditworthiness (especially for invoice orders) or collecting unpaid invoices.

Third-party companies using Personal Data for their own marketing purposes. Except in cases where you have given your consent, we do not license or sell your Personal Data to third-party companies for their marketing purposes. Their identity will be disclosed when seeking your consent.

Third-party recipients using Personal Data for legal reasons or in the context of mergers/acquisitions. We will disclose your Personal Data to third parties for legal reasons or in the context of acquisitions or mergers (for details, see Section 4).

6. RETENTION OF YOUR PERSONAL DATA

In compliance with applicable laws, we will use your Personal Data as long as necessary to fulfill the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements.

Personal Data used to provide a personalized experience (for detailed information, see Section 4 above) will be retained for a duration permitted by applicable laws.

7. DISCLOSURE, STORAGE, AND/OR TRANSFER OF YOUR PERSONAL DATA

We use various reasonable measures (described below) to keep your Personal Data confidential and secure. However, please note that these protections do not apply to information you choose to share publicly, such as on third-party social networks.

Individuals who may access your Personal Data. Your Personal Data will be processed by our authorized staff or agents on a need-to-know basis, depending on the specific purposes for which your Personal Data was collected (e.g., our customer care staff will have access to your customer records).

Measures taken in work environments. We store your Personal Data in work environments that use reasonable security measures to prevent unauthorized access. We also adhere to reasonable standards for protecting Personal Data. Unfortunately, the transmission of information over the Internet is not completely secure, and although we will make every effort to protect your Personal Data, we cannot guarantee the security of data transmitted through our websites/applications.

Measures we expect you to take. It is important that you also play a role in keeping your Personal Data secure. When registering for an online account, be sure to choose an account password that would be difficult for others to guess and never disclose your password to anyone. You are responsible for keeping this password confidential, as well as for any use of your account. If you use a shared or public computer, never choose to have the computer save your login ID/email address or password, and remember to log out of your account each time you leave the computer. It is also recommended that you use all privacy settings or controls we provide on our website/application.

Transfer of Your Personal Data. The storage and processing of your Personal Data, as described above, requires that your Personal Data ultimately be transferred to and/or stored at a destination outside your country of residence, specifically in Switzerland and Luxembourg. We may also transfer your Personal Data to countries outside the European Economic Area (“EEA”) (e.g., to other Nespresso/Nestlé entities or ad-hoc partners in the country), including countries that have different data protection standards compared to those in the EEA. We have (i) established standard contractual clauses approved by the European Commission to protect your Personal Data (and you have the right to request a copy of these clauses by contacting us in the manner outlined below), and/or (ii) will rely on your consent (where permitted by law).

8. ACCESS TO YOUR PERSONAL DATA

Access to Personal Data. Where provided by law, you, as well as your heirs, representatives, and/or agents, have the right to access, review, and request a physical or electronic copy of the information we hold about you. You also have the right to request information on the source of your Personal Data.

You can exercise these rights by sending an email to cro.dataprivacy@sf1coffee.com or writing to SF1 coffee d.o.o., Zadarska ulica 80, Zagreb, Croatia, along with a copy of your identification document or equivalent information (if requested and permitted by law). If a request is submitted by another person on your behalf without providing proof that the request is legally made on your behalf, such a request will be denied.

Please note that any identification information provided will be processed solely in accordance with applicable laws and to the extent permitted by the same.

Additional Rights (e.g., modification, deletion of Personal Data). If provided by law, you, as well as your heirs, representatives, and/or agents, can (i) request the deletion, portability, correction, or revision of your Personal Data; (ii) object to data processing; (iii) restrict the use and disclosure of your Personal Data; and (iv) withdraw consent for any of our data processing activities.

Please note that, under certain circumstances, we may not be able to delete your Personal Data without simultaneously deleting your user account. We may need to retain some of your Personal Data after a deletion request to fulfill our legal or contractual obligations. It is also possible that we are permitted under applicable laws to retain some of your Personal Data to meet our business needs.

Where available, our websites offer a dedicated feature that allows you to review and edit the Personal Data you have provided. Please note that we require our registered consumers to verify their identity (e.g., login ID/email address, password) before accessing or modifying their account information. This helps prevent unauthorized access to your account.

We aim to effectively respond to queries about how we handle your Personal Data. However, if you have unresolved concerns, you have the right to file a complaint with the relevant data protection authorities.

9. YOUR CHOICES REGARDING THE USE AND DISCLOSURE OF YOUR PERSONAL DATA

We strive to offer you choices regarding the Personal Data you provide to us. The following mechanisms allow you to control your Personal Data:

Cookies/Similar Technologies. You can manage your consent through (i) our consent management solution or (ii) your browser settings to refuse all or some cookies/similar technologies or to alert you when they are being used. See Section 3 above.

Advertising, Marketing, and Promotions. If you want Nespresso to use your Personal Data for promoting its products or services, you can indicate this through the appropriate checkboxes on the registration form or by responding to questions posed by our sales demonstrators, CRC, or boutique representatives. If you decide that you no longer wish to receive such notifications, you can unsubscribe from marketing communications at any time by following the instructions provided in each communication. To stop marketing notifications sent via any medium, including third-party social networks, you can log in to websites/applications or third-party social networks and adjust your user preferences on your account by selecting the appropriate options or calling our CRC. Please note that even if you choose not to receive marketing notifications, you will still receive administrative notifications from us, such as order confirmations and other transactional notifications about your account activities (e.g., account creation confirmations, password changes, etc.) and other important non-marketing announcements.

Personalization (offline and online): Where required by law, if you wish for Nespresso to use your Personal Data to provide you with a personalized experience/targeted advertising and content, you can indicate this through the appropriate checkboxes on the registration form or by responding to questions posed by our sales demonstrators, CRC, or boutique representatives. If you decide that you no longer want to use this feature, you can opt-out at any time by logging into websites/applications and adjusting your user preferences on your account by selecting the appropriate options or calling our CRC.

Interest-Based Advertising. We have partnered with advertising networks and other advertising service providers (“Advertising Service Providers”) who perform advertising on our behalf and on behalf of other unrelated companies across the Internet. Some of these advertisements are tailored to your interests based on information collected on Nespresso sites or on unrelated websites over time. You can visit www.aboutads.info/choices to learn more about these types of advertising and how to opt out of interest-based advertising from companies participating in the Digital Advertising Alliance's (“DAA”) self-regulation program. Additionally, you can opt out of this type of advertising in mobile apps from companies participating in the DAA's AppChoices app by downloading the app from the iOS or Android app store. You can also stop data collection for precise location data from your mobile device by accessing the location service settings.

10. CHANGES TO OUR NOTICE

If we change the way we handle your Personal Data, we will update this Notice. We reserve the right to change our practices and this Notice at any time, so please check frequently for any updates or changes to this Notice.

11. DATA CONTROLLERS AND CONTACT

To ask questions or provide comments about this Notice and our privacy practices or to submit a complaint about our compliance with applicable privacy laws, please contact us at: cro.dataprivacy@sf1coffee.com or write to us at SF1 coffee, Zadarska ulica 80, Zagreb, Croatia, or call our CRC at 0800 98 90 98.

You can also contact our Data Protection Officer by email at: cro.dataprivacy@sf1coffee.com or by mail at: SF1 coffee, Zadarska ulica 80, Zagreb, Croatia.

We will accept and investigate any complaints about how we manage Personal Data (including complaints that we have violated your rights under applicable privacy laws).

Data Controller

Nestlé Nespresso SA

Avenue de Rhodanie 40, 1007 Lausanne,

Switzerland

Responsible For

All activities

 

Data Controller

Nestlé Treasury International S.A.  7,

Rue Nicolas Bové  L - 1253 Luxembourg

Responsible For

Payment card operations related to the website/application.

Note: In certain limited cases, another Nestlé or Nespresso entity may be responsible for processing your payment card data.

 

Data Controllers

SF1 coffee d.o.o.

Zadarska ulica 80

Zagreb, Croatia

Responsible For

All activities

NESPRESSO

GIVES YOU

35.00 EUR

WITH THE PURCHASE OF A NESPRESSO MACHINE FROM THE ORIGINAL LINE*

*35.00 EUR can be used towards the purchase of 80 or more Nespresso coffee capsules

 

When you purchase a Nespresso machine from the Original Line between 01.04.2023 and 30.09.2024, you receive a GIFT CODE worth

35.00 EUR to use towards the purchase of 80 or more capsules of any Nespresso coffee.

 

TERMS AND CONDITIONS

• This offer does NOT apply to purchases of Nespresso machines from the Vertuo line, nor does it apply to purchases made in Nespresso boutiques, via the Nespresso Call Center, or the Nespresso online store.

• The offer applies to purchases of Nespresso machines from our authorized partners (Elipso, Emmezeta, Sancta Domenica, Harvey Norman, eKupi).

• An individual may use up to 3 (three) GIFT CODES during the promotional period.

• The GIFT CODE worth 35.00 EUR can be used in a single transaction and exclusively for purchasing

Nespresso capsules.

• The GIFT CODE is redeemed when purchasing 80 or more capsules.

• When using the GIFT CODE for purchases through the online store, www.nespresso.hr, delivery fees are not charged.

• Cash refunds for the value of the GIFT CODE, whether partially or in full, as well as returning the GIFT CODE for a monetary refund, are not possible.

• The GIFT CODE can be used no later than 30 days from the date of purchase of the Nespresso machine.

• Different commercial terms apply for legal entities wishing to purchase more than 3 (three) machines.

• For additional questions, contact our Call Center at 0800 98 90 98* (toll-free) or +385 1 5499 468.

* Service is available on weekdays from 9 AM to 5 PM

 

 

The GIFT CODE worth 35.00 EUR can be redeemed in one of the following ways:

ONLINE

• After purchasing a Nespresso machine during the promotional period, scan the QR code or visit

www.nespresso.hr/hr/trade-reg, register your machine, and upload a photo of the receipt no later than

30 days from the date of purchase.

• Once completed, you will receive a unique GIFT CODE via the email address you provided during registration.

• The unique GIFT CODE worth 35.00 EUR can be used for your next purchase of 80 or more Nespresso coffee capsules through any sales channel (Nespresso boutiques, www.nespresso.hr/hr/kava, Call Center).

NESPRESSO BOUTIQUES

• Within 30 days of purchase, visit one of the Nespresso boutiques and bring the serial number of your machine (photo, label, etc.) and the receipt as proof of purchase.

• Our sales staff will register your machine and assist you in redeeming the GIFT CODE worth

35.00 EUR when purchasing 80 or more Nespresso coffee capsules.

CALL CENTER

• Within 30 days of purchase, call the Nespresso Call Center at 0800 98 90 98* (toll-free), and our operator will guide you through the registration process and help you claim the GIFT CODE worth

35.00 EUR, which can be used to purchase 80 or more Nespresso coffee capsules.

Terms of Sale Nespresso Croatia

1. Definitions

When the following terms appear in these conditions:

“Products” refer to the items sold by Nespresso.

“Nespresso” represents the company «SF1 coffee doo», distributor of NESTLE Nespresso S.A., based in Zagreb, Croatia, at Zadarska ulica 80. It operates as the “Nespresso” franchise holder for the Republic of Croatia, acting on its own behalf and account while using the “Nespresso” brand name.

2. General Terms

These general terms:

• (a) Govern all orders and purchases from Nespresso in any manner. For online purchases, please refer to our website for additional specific provisions.
• (b) Apply to your participation as a member of the Nespresso Club and the provision of Products and Services.
• (c) May be modified by Nespresso at any time by notification or publication on pages related to Croatia within the website www.Nespresso.hr.

3. Orders https://www.nespresso.hr/

3.1. Products and Services can be ordered in the following ways:

• (a) By phone at: 0800 98 90 98 (toll-free) or +385 1 5499 468.
• (b) Online at www.Nespresso.hr.
• (c) By visiting Nespresso Boutiques at the following addresses:

Arena Centar, Vice Vukova 6, 10020, Zagreb, Croatia.

Ilica 19, Zagreb, Croatia.

3.2. The smallest coffee package contains 10 capsules.

3.3. For orders not placed in retail stores, each coffee order must be for at least 50 capsules and can include any combination of sets of 10 capsules.

3.4. All orders are subject to stock availability. Nespresso will notify customers as soon as possible of any stock shortages.

3.5. Nespresso reserves the right to fully or partially reject an order or request advance payment for the order if potential customers are found to have low creditworthiness.

4. Delivery and Acceptance

 

4. Delivery and Acceptance

4.1. Nespresso will make every effort to deliver Products and Services to the address specified in your order within two working days, except for islands and Dubrovnik, where delivery time may be longer. If, for any reason or due to force majeure, the aforementioned desired delivery time cannot be met, you will be promptly informed.

4.2. If you wish for the delivery of Products or Services to be carried out differently from the method provided by Nespresso, such a request must be submitted to Nespresso and, if accepted, you will bear all related costs.

4.3. Ownership of the Products and all associated risks are transferred to you at the moment the goods are handed over into your possession.

5. Return of Goods - Material Defects

5.1. You have the right to return defective goods within 15 days of receipt.

5.2. Nespresso accepts returns only for goods that are completely new and in their original condition and packaging, accompanied by the relevant invoices. Under these conditions, Nespresso will refund the amount paid for the returned products within 15 days of receiving such products. You will bear all postal costs related to the return of the goods.

For orders placed in retail outlets, coffee and food cannot be exchanged. Other items can be exchanged within 14 days with the receipt, provided the goods are not damaged or used.

5.3. You are responsible for checking the quantity and quality of the goods upon delivery. In the event of defective goods, you must notify Nespresso within 15 days of receiving the goods. If the product you purchased is genuinely defective, Nespresso may repair or replace it or refund your money in accordance with your legal rights. If you do not notify Nespresso of the defects within the legal timeframe, the order will be considered valid.

Complaints can be submitted by mail or email to the following address:
SF1 COFFEE d.o.o.
Zadarska ulica 80, 10 000 Zagreb
or
to the email address: nespressoclub@sf1coffee.com

The seller is obligated to respond to the consumer in writing or electronically without delay, and no later than 15 days from the receipt of the complaint, providing an opinion on the submitted request and a proposal for resolution.

 

5.4. Nespresso Machines Warranty

Nespresso machines are covered by a 2-year commercial warranty provided by their manufacturers, in accordance with the specific terms outlined in the documentation supplied with the machines. For any questions regarding the operation, maintenance, or servicing of your Nespresso machine after purchase, please contact Nespresso at the following number: 0800 98 90 98 (toll-free).

5.5. Customer Rights in Case of Defects

If the customer has promptly and properly notified the seller about a defect, they are entitled to:

1. Request the seller to remove the defect,
2. Request the seller to deliver a replacement product without defects,
3. Request a proportional price reduction,
4. Declare contract termination.

5.6. Returns and Compensation

If the return is carried out properly, Nespresso will replace the returned product if it is found to be defective or refund the purchase price within a reasonable time frame, usually within 15 days of receiving the returned product.

6. Distance Selling Contracts

6.1. Ordering goods and services remotely, via the internet or telephone, is fully governed by the relevant provisions of the Consumer Protection Act.

6.2. You have the right to unilaterally terminate the distance sales contract within 14 days of the goods being delivered into your possession or the possession of a third party designated by you (who is not the carrier). The goods must be returned to us at your expense.

6.3. A sample form for unilateral contract termination, available on our website, can be filled out and submitted electronically. This form, along with the notification of your right to unilateral termination and the Distance Sales Contract, will be provided to you, no later than with the delivery of the ordered goods. Confirmation of receipt of the termination notification will be sent to you promptly via email.

6.4. Refunds will be issued within a maximum of 14 days from the receipt of the termination notice or, if the goods have been delivered to you, from the return of the goods or receipt of proof that you have sent the goods back.

6.5. The customer's right to unilaterally terminate the distance sales contract is excluded in cases specified in Article 86 of the Consumer Protection Act, if applicable to the contractual relationship with the customer.

6.6. Nespresso is not obligated to adhere to agreements or codes of conduct not established in law or other regulations that dictate business practices or consumer interactions, unless applicable and agreed upon by Nespresso.

7. Product Pricing and Payment Methods

7.1. Nespresso reserves the right to change the prices of Products and Services by notifying consumers in the most appropriate way.

7.2. You will pay the price of the Products and Services valid at the time the order is placed.

7.3. Prices include VAT but exclude delivery costs.

7.4. Free delivery is available for orders of 150 or more capsules, one machine, or one Aeroccino.

7.5. Payment Options:

1. Cash on Delivery: The invoiced amount is payable in cash upon delivery of the Products or Services.
2. Card Payment: During the purchase process on the website, you can pay using Visa, MasterCard, Diners, or Maestro credit/debit cards. The card must be authorized by the issuing bank for online payments.

All payments will be made in Croatian currency. The amount charged to your credit card will be converted from the price in euros to Croatian kunas based on the current exchange rate of the Croatian National Bank. When your credit card is charged, the amount will be converted to your local currency based on the exchange rate of the credit card associations. As a result of this conversion, a slight difference from the original price listed on our website may occur.

 

WSPay as a Payment Processor

WSPay acts as a processor for credit card authorization and payment, handling personal data in compliance with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679) and adhering to strict PCI DSS Level 1 rules for the protection of data entry and transfer. WSPay uses a 256-bit SSL certificate and TLS 1.2 cryptographic protocol, ensuring the highest levels of data protection during entry and transfer.

Confidentiality of Personal Data

Personal data used for authorization and payment or for fulfilling contractual obligations is treated as confidential information.

WSPay does not process or use personal data beyond what is required for authorization and payment execution. WSPay guarantees compliance with all applicable data protection regulations for data processors, particularly through the implementation of all necessary technical, organizational, and security measures, as confirmed by the PCI DSS Level 1 certification.

Bank Transfer Payments (For Legal Entities)

Upon receiving your order, we will send you payment instructions. Your order will be delivered once the payment has been registered in the bank account of SF1 COFFEE d.o.o.

Deferred Payments

Deferred payments via bank checks are not accepted.

Address Discrepancies

If the delivery address differs from the billing address, the invoiced amount must be paid prior to delivery.

8. Membership in the Nespresso Club

8.1. By placing an order for Nespresso coffee, you automatically become a member of the Nespresso Club.

8.2. Your Nespresso Club membership number will appear on the first invoice you receive. Please keep this number for all future orders to ensure seamless service.

8.3. Membership benefits include access to special services such as updates on new products and services, participation in competitions, notifications about offers, and exclusive promotions.

8.4. Membership is non-transferable to third parties.

8.5. Members are responsible for ensuring their contact information with the Nespresso Club is accurate and up to date.

9. Liability

9.1. Nespresso’s liability regarding Products and Services is limited to what is explicitly stated in these Terms of Sale. All other liabilities are excluded to the extent permitted by law. Nespresso fully accepts responsibility for material defects in goods in accordance with the Croatian Obligations Act.

9.2. Nespresso assumes no liability (contractual, non-contractual, or otherwise) for any direct, special, consequential, or indirect damages, including loss of revenue arising from the sale described herein.

9.3. Nespresso fully respects consumer/customer rights as stipulated under the Consumer Protection Act and the Obligations Act.

10. Personal Data Protection

Nespresso does not disclose any of your personal data and strictly complies with relevant personal data protection laws. The company’s data protection policy is published on its website at www.Nespresso.hr.

11. Governing Law

These terms are governed and construed in accordance with the laws of the Republic of Croatia. Nespresso will make every effort to resolve disputes with customers amicably. However, if an amicable resolution is not possible, disputes between you and Nespresso will fall under the exclusive jurisdiction of the courts in Zagreb.

SF1 COFFEE Limited Liability Company for Trade and Services  
OIB: 72131920432
Zadarska ulica 80, Zagreb, Croatia

What are cookies

Cookies are small text files that websites you visit leave on your computer. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site owners.

How and why we use cookies

We use cookies to improve the usability and functionality of our website and to better understand how visitors use our website and the tools and services offered on it. Cookies help us tailor Nespresso pages to your personal needs, enhance user-friendliness, gather customer satisfaction feedback, and communicate with you on other parts of the internet. The information provided by cookies on the website may also be used by third parties for functional or advertising purposes.

What types of cookies do we use?

On Nespresso websites, we may use the following types of cookies:

• Essential cookies

These cookies are essential to enable basic website functionality and must be accepted for the site to function. Their use may include authentication, security, or localization.

Example: We use cookies to save information about the language you prefer to use on the website and to remember it for your next login. Similarly, when you authenticate yourself and your authenticity is confirmed, we use a temporary cookie to recognize you during your session and prevent someone else from impersonating you, even if you haven’t closed your session properly.

• Session ID: Nespresso websites use specific cookies that are essential for their proper functioning. One type is a cookie used to create a session ID for the user so the system can identify the user as a unique and individual user, different from any other viewing the website. This information is not used or stored outside the Nespresso system and is retained only temporarily while the user accesses account pages and other pages requiring unique and secure access. Without this cookie, such access could not remain secure, making it very important.

• Functional cookies

These cookies help us improve or optimize the experience we provide. They allow us to measure site usage and enhance performance.

Example:

We use Adobe Analytics to measure where people come from to our website and their behavior on our website. These cookies help us understand how visitors interact with our site, provide information about visited sections, time spent, and any issues encountered. We use this information to improve the experience and performance of our websites.

For more information, click on this link

 

• Language: Used to customize the default language of the site. Disabling it may cause inconvenience as users will be asked to re-enter their preferred language.
• Country: Used to suggest the most relevant experience based on the country where the user lives and wants delivery to be made when purchasing Nespresso products.
• Promotion: Used to identify Nespresso Club Members eligible for promotions and display relevant offer information.
• Login: Used to offer Club Members the option to remember their credentials to avoid re-entering their user ID and password every time they access the Nespresso Club section.
• Google Analytics: Google Analytics tracking uses cookies to provide insights into what users do when visiting our site. Cookies do not identify individuals but are defined by a combination of computer, user account, and browser. However, Google Analytics cookies do not collect personal data about website visitors.
• Adobe Omniture: Used to provide anonymous/aggregated data about where users navigate and what they do on Nespresso websites.
• Via Michelin: Used to provide services tailored to users based on their geographical context, such as Nespresso store locators.
• iPROM: The system installs a browser identifier in a first-party cookie and additionally stores its value in local storage. The identifier links the website visitor to the advertiser's DMP platform. The advertiser can use this link to show customized ads to the user via online media. The identifier is anonymized and does not contain personal data.
• iPROM: The system installs a session browser identifier in a first-party cookie during the session and additionally stores its value in local storage. The identifier links the session visitor to the advertiser's DMP platform. The advertiser can use this link to show customized ads and measure achieved goals during the session. The identifier is anonymized and does not contain personal data.

 

• Advertising cookies

These cookies are used by advertising companies we work with to display ads that are relevant to your interests while browsing the internet. Thanks to these cookies, these ads are targeted, relevant to you and your interests, and limited in terms of display frequency. They also allow us to measure the effectiveness of online advertising campaigns.

We may share this information with other parties, including our agencies.

Example:

We use Google DoubleClick to understand how people use our digital advertising campaigns conducted on the Google advertising network.

For more information, click on this link

• Google DoubleClick: These cookies are used to understand how people use our digital advertising campaigns. They allow us to understand and evaluate clicks on our ads so we can improve the service we offer you.

• Nespresso websites also use other tracking technologies, including IP addresses, log files, and web beacons, which also help customize Nespresso websites to your personal needs.
• iPROM: iPROM's cookie works by installing a cookie that displays personalized ads on other internet media after leaving the website. The system sets the cookie on the user profile (browser) with prior explicit consent on the website. The user profile is anonymized and does not contain personal data. 

 

• IP addresses: 

An IP address is a number that computers on the network use to identify your computer whenever you log in to the internet. We may retain IP addresses for the following reasons:

(i) troubleshooting, (ii) maintaining website security, (iii) better understanding the use of our websites, and (iv) better tailoring content to your needs based on the country you are in.

• Log files: 

We (or a third party on our behalf) may collect information in the form of log files that record website activities and gather statistical data on users' browsing habits. These logs are generated anonymously and help us (among other things) collect information on (i) the type of user’s browser and operating system, (ii) session information (such as the URL the user came from, the date and time of their visit to our website, which pages were viewed on our site, and how long), and (iii) other similar navigation or web usage data.

• Web beacons: 

We may use web beacons (or “clear GIFs”) on Nespresso websites. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic display on a webpage or in an email to transfer data back to us. Information collected through web beacons may include details about how users respond to an email campaign (e.g., when the email was opened, which links were clicked, etc.). We use information from web beacons for various purposes, including reporting on website traffic, counting unique visitors, advertising, email reporting, and personalization.

Manage your cookies/preferences

Nespresso collaborates with TRUSTe to allow users to set their own cookie preferences. TRUSTe is a leading global data protection management company that enables other companies to securely collect and use customer data appropriately and transparently.

Users can access and change their cookie preferences at any time by clicking the "Cookie Preferences" link on our website. This loads the cookie management tool operated by TRUSTe, which provides information on the types of cookies used on our website and allows users to opt-out of advertising and functional cookies to ensure compliance with international laws and regulations. 

After a user selects the types of cookies they want to opt-out of and submits their preferences, the TRUSTe cookie management tool will ping all available opt-outs for cookies found on the Nespresso site. This cookie list is updated quarterly to maintain a complete list of advertising and functional cookies.

Nespresso website – Legal policy updates

We reserve the right to make changes and corrections to this policy. Please review this page from time to time to view these and new additional updates. 

This notice was last updated: October 2018.

To shop on the Nespresso Croatia website, you need to be registered.
The registration process is simple:

Click on "Sign In" at the top of any page, then click on "Register".

A new page will open where you need to enter your first name, last name, email address, and password. Select whether you are a member of the Nespresso Club. If you are, enter your Nespresso Club membership number and postal code.

Check the box next to "I allow the use of my data and agree to the Nespresso Privacy Policy". Click "Continue".

On the new page, choose whether to register as an individual or a legal entity and enter delivery details. Fields marked with * are mandatory. Select the ways you want to be contacted and click "Continue".

In the next step, you have the option to register your coffee machine if you already own one. Select the model, color, enter the serial number of your machine, purchase date, and how you obtained the machine. Click "Register".

If you do not own a machine, click "Register".

You have successfully registered.

Shopping

Select the items you want to purchase. Next to each item, there is an "Add to Cart" button – click on it and select the quantity. The item will be added to your cart.

At any time, by clicking on "Cart" at the top of the page, you can see how many items are in your cart and their total price. All prices on the website include VAT.

If you wish to cancel the purchase of an item, click on the "X" next to it, and the item will be removed from the cart.

Once you have selected all the items you wish to purchase, click on "My Cart" and you will be redirected to a new page with your cart's content. If you have a Promo Code, you can enter it on this page. Click "Continue" at the bottom of the page. Confirm your delivery details, or enter new ones if you want the products delivered to a different address.

Currently, we only deliver using the Milšped delivery service within Croatia.

Here you can see the delivery costs for your order. The price includes VAT.

Click "Continue".

On this page, you can choose your payment method. If you registered as an individual, you can choose one of two methods:

- Cash on delivery - pay in cash to the courier upon delivery of your order.

or
- Credit card payment – by selecting this option, you will be redirected to the secure WS Pay portal for credit card payments and need to follow the instructions.

If you registered as a legal entity, you can pay for your order via bank transfer. Upon receiving your order, you will be sent payment instructions.

Click "Continue".

If you have any comments regarding delivery, you can enter them in the field on this page.

Accept the terms of purchase by checking the box next to "By clicking the button, you agree to the Terms of Use and Sale."

Click "Submit Order with Obligation to Pay."

Your ordering process is now complete.

A confirmation of your order, including a specification of the ordered products, prices, and delivery costs, will be sent to the email address you provided during registration.

You can download the Distance Sales Contract here.

You can unilaterally terminate the contract within 14 days without giving a reason.

To exercise the right to unilaterally terminate this contract, you must inform us of your decision to unilaterally terminate the contract before the deadline through a clear statement sent by mail to SF1 Coffee, Zadarska ulica 80, Zagreb, or by email to nespressoclub@sf1coffee.com, stating your full name, address, telephone number, fax number, or email address. You can also use the provided template form for unilateral contract termination.

The deadline for unilateral termination is 14 days from the day the goods that are the subject of the contract were delivered to you or a third party designated by you, who is not the carrier.

If you unilaterally terminate this contract, we will refund the money we received from you, including delivery costs, without delay and no later than 14 days from the day we received your decision to unilaterally terminate the contract, unless you have chosen another delivery method that is not the cheapest standard delivery we offer.

The refund will be made in the same way you made the payment. If you agree to another method of refund, you will not bear any costs in relation to the refund.

Please return or hand over the goods without undue delay and, in any case, no later than 14 days from the day you sent us your decision to unilaterally terminate the contract.

You must bear the direct costs of returning the goods yourself.

You are responsible for any reduction in the value of the goods resulting from handling the goods, except for what was necessary to determine the nature, characteristics, and functionality of the goods.

You can electronically complete and submit the unilateral termination form available on our website.

We will send you confirmation of receipt of the notice of unilateral termination of the contract without delay via email.

You can download the form for unilateral contract termination here.