FAQs

To reset your password, please follow these steps:

1. Click on "Log in" on the homepage in the top right corner, and then "Forgot your password?".
2. Enter the email address you usually use to place your orders.
3. You will receive an email with a link. Click on the link to reset your password. Once you log in with the new password, you can change it in the "My Account" section.

Our coffee is available in packs of 10 capsules. Due to packaging, all online or Nespresso Club orders must include at least 50 capsules. You can mix different capsules as desired, as long as the total is 50 or more (e.g., 20 Roma, 10 Arpeggio, 10 Livanto, 10 Caramelito).

Click on “Register” in the top right corner of our website and enter your personal details. 

Provide your delivery and billing address and choose whether you want to be notified about our new products and offers.

Your account is now created, and you can place your order.

To change your email address, please follow these steps:

1. Log in with your credentials (email address and password) by clicking "Log in" on the homepage in the top right corner.
2. Click on "Registration Details" and then "Change Email Address".

If you find that something is missing, damaged, or incorrect in your order, please contact us as soon as possible by calling 0800 98 90 98 (toll-free) or by filling out the contact form.

We are committed to providing a perfect experience every time and will make the necessary adjustments.

There are two payment methods:

• Cash: for orders placed via phone or online.
• Payment cards (Visa, Mastercard, Maestro, Diners): for online orders.

Additionally:

• Payment by invoice (for legal entities).

Registering your Nespresso machine provides the following benefits:

If you lose your receipt and the machine breaks down and needs servicing, our coffee specialists can access the records to determine when the machine was purchased and whether it is under warranty. Additionally, if there is a potential issue with a batch of machines, we can notify registered machine owners and replace them with functional ones.

You can order our products through the Nespresso Club in the following ways:

By phone: 0800 98 90 98 (toll-free line)

Via the website: www.nespresso.hr

Delivery is made directly to your address within 1-2 working days.

On our website, sign up for the Nespresso newsletter and receive updates via email about new products, services, exclusive offers, and similar information.

As every purchase is recorded in our system, we will also prepare personalized promotions for you!

Once you create an order on the Nespresso website, we cannot guarantee its modification or cancellation. Our distribution centers pack and ship orders as quickly as possible to ensure delivery within two working days. Please contact us as soon as possible via the toll-free line 0800 98 90 98 to request changes to your order.

First, place the stirrer inside and fill it with fresh water up to the first maximum liquid indicator. Then switch to the warm mode. After that, clean it with a soft damp cloth to remove all milk traces and prevent burning.

If you need help with your machine, you can contact us via telephone at 0800 98 90 98 (toll-free) or +385 1 5499 468. Our customer support is available on weekdays from 9 AM to 5 PM. We provide troubleshooting for Nespresso machines: Essenza Mini, Inissia, Citiz, Pixie, Citiz & Milk, Lattissima One, and Atelier, utilizing our detailed knowledge of technology to diagnose problems and help find the best solution. If repair is needed, we can do the following:

- Provide a replacement machine for the duration of the repair.

- Repair the machine and check all its components.

This service is free during the two-year warranty period. If the warranty period has expired, our coffee experts will kindly inform you about the fee for this service.

You can purchase a descaling kit by calling 0800 253 253 (toll-free), on our website in the category Accessories - Maintenance, or in Nespresso boutiques.
Each kit contains two doses of descaling solution and instructions.

Replacement parts are available at our boutiques at the following addresses:

Nespresso Boutique Arena Centar, Vice Vukova 6 - Zagreb

Nespresso Boutique Ilica, Ilica 19 – Zagreb

Or check availability at our authorized service centers through our customer service: 0800 98 90 98 (toll-free) or +385 1 5499 468

Over time, limescale builds up in your machine. This is a normal, natural reaction depending on the hardness of the water and the frequency of machine use. Limescale can clog the water circuit tubes inside the machine or damage other components. Among other things, it negatively affects the coffee temperature, the heating time of your machine, and capsule perforation. Overall, it will impact the quality of your coffee.

Use the Nespresso descaling kit every 3-4 months. This ensures optimal machine performance and a perfect cup of coffee every time. Additionally, it extends the lifespan of your machine.

Disassemble the Rapid Cappuccino System. Carefully wash all milk residues with hot water (40°C).

Soak all parts in hot water (40°C) with mild detergent for at least 30 minutes, and

rinse thoroughly with hot water.

Clean the inside of the milk container with mild detergent and rinse with hot water.

Do not use abrasive agents as they can damage the equipment's surface.

Dry all parts with a clean towel, cloth, or paper towel and reassemble.

The Original line is designed for lovers of classic espresso and espresso-based drinks (Americanos, Cappuccino, and Latte), while the Vertuo line is for those who enjoy different lengths of coffee. This line offers a wide variety of coffee blends (35 blends) with various flavors and aromas across 5 categories: Espresso, Double Espresso, Gran Lungo, Mug, and Carafe, maintaining the high quality for which the Nespresso Original line is known.

The Vertuo line meets the needs of those who enjoy high-quality coffee in various lengths such as Espresso, Double Espresso, Gran Lungo, Mug, or Carafe. Vertuo offers a large selection of coffees in different cup sizes (35 different coffees).

The Original line provides high-quality Espresso and Lungo coffees that can be used with Nespresso Aeroccino devices, as well as built-in milk systems in machines for preparing Cappuccino and Latte drinks.

Vertuo creates a new segment of high-quality coffee. The Vertuo system brews coffee in a revolutionary way with its Centrifusion technology and a range of capsules that together allow for different coffee sizes, from large cups to Espresso.

Vertuo is also very easy to use as it automatically recognizes the coffee capsule being brewed and adjusts the extraction parameters to create the perfect coffee with silky and generous crema – a hallmark of high-quality coffee.

The Vertuo machine uses barcodes on the capsules to identify the type of coffee users want to brew. The machine reads the code to recognize the capsule and then adjusts the water quantity, extraction speed, and other parameters to prepare each blend and cup size in the most optimal way.

No. Nespresso Original and Vertuo use different capsules that interact with their systems in unique ways. These are two separate lines catering to different categories of coffee lovers.

Vertuo is the first Nespresso system to brew a wide range of different coffee sizes and offers a new flavor experience in large coffee cups – one that focuses on quality. Vertuo provides smooth coffee with a unique dark color, topped with a generous crema.

This unique coffee is achieved through an innovative combination of new Centrifusion extraction technology and a selection of 35 coffees designed by Nespresso. The machines and new capsules work together to deliver the perfect cup of coffee in various sizes, aromas, and intensities with the push of a button. The perfect system to meet the needs of all coffee enthusiasts who will use the machine. The advantage of this system is the ability to prepare coffees of completely different lengths on a single machine.

Crema is a naturally formed layer of coffee and air. It is created during the extraction process, serves as a sign of coffee quality, and enhances the tasting experience. Crema protects the coffee's aromas by locking them in the cup, releasing them as you enjoy the drink. It allows consumers to experience the full flavor of the coffee. To enjoy coffee with all senses, we recommend mixing the crema (foam) with the rest of the coffee to fully highlight its aromas and flavors. Since the Vertuo system operates using new Centrifusion technology based on a high number of capsule rotations per minute, as a completely new device, you will need to brew just a few cups to allow the system to reach its maximum rotation speed and produce coffee with generous crema.

Everything is fine. Like any new system, Vertuo requires a short warm-up period to achieve perfect extraction. After just a few brewed coffees, your Vertuo cup will have a generous crema, just like the one you saw in the boutique.

Since the Vertuo system operates using new Centrifusion technology based on a high number of capsule rotations per minute, as a completely new machine, you will need to brew just a few coffees to allow the system to reach its maximum rotation speed and produce coffee with generous crema.

Yes, except with the Vertuo PLUS machine.